At FARIA, we carefully inspect every order before dispatch to ensure you receive the correct product in excellent condition. If you receive a wrong or damaged item, we're here to help.

Please read this policy carefully before placing an order.

Returns

We only accept returns in the following cases:

• You receive the wrong product.
• You receive a damaged product.

Returns for change of mind, personal preference, or ordering the wrong item are not accepted.

Return Conditions

To qualify for a return:

• Contact us within 3 days of receiving your order.
• The product must be unused, unworn, and in its original condition.
• The original packaging should be included.
• Any accessories received with the product must also be returned.

Products that do not meet these conditions may not qualify for a return.

Exchanges

We offer exchanges within 3 days of delivery in the following situations:

• Wrong product received.
• Damaged product received.
• Size exchange (where applicable).

All exchanges are subject to product availability.

If the requested item is unavailable, we will offer a suitable alternative whenever possible.

Courier Charges

FARIA Pays

We will bear the courier charges if:

• We shipped the wrong product.
• The product was damaged before or during delivery (after verification).

Customer Pays

Customers are responsible for courier charges for:

• Size exchanges.
• Exchanges requested due to customer selection.
• Any approved exchange not caused by a FARIA error.

Products Not Eligible

Returns, exchanges, or refunds are not available for:

• Used or worn products.
• Products damaged after delivery due to improper handling.
• Change of mind.
• Personal preference.
• Colour differences caused by screen settings.
• Customized or personalized products.
• Clearance or sale items, unless the wrong or damaged item was delivered.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 3 days and provide:

• Order Number
• Photos of the product
• Photos of the packaging (if available)

After verification, we will arrange a replacement, exchange, or refund where applicable.

Refunds

Refunds are only issued when:

• You receive the wrong product and a replacement is unavailable.
• You receive a damaged product that cannot be replaced.
• FARIA cancels a prepaid order before dispatch.

Refunds are not issued for change of mind or personal preference.

Refund Process

Approved refunds are processed only after the returned product has been received and inspected.

Inspection usually takes 1–3 business days.

Once approved, refunds are processed within 3–7 business days.

Refunds will be issued through:

• Bank Transfer
• Original Online Payment Method (where applicable)

For Cash on Delivery (COD) orders, refunds are made via bank transfer.

Shipping Charges

Shipping charges are generally non-refundable.

If FARIA is responsible for sending the wrong or a verified damaged product, any shipping charges paid by the customer may also be refunded where applicable.

Abuse of Policy

FARIA reserves the right to reject return, exchange, or refund requests involving:

• False or misleading claims
• Repeated abuse of our policies
• Intentional product damage
• Returned items that do not match the original order
• Missing accessories or components

Policy Updates

FARIA reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on this page.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

FARIA

WhatsApp: +92 313 6600862

Email: fariapkstore@gmail.com