Privacy policy

Welcome to FARIA.

Your privacy is important to us. This Privacy Policy explains how FARIA ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact our customer support.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you place an order or contact us, we may collect the following information:

  • Full Name
  • Phone Number
  • Email Address
  • Billing Address
  • Shipping Address
  • City and Province
  • Order Details

Payment Information

For online payments, payment processing is handled securely through our trusted payment partners.

FARIA does not store your complete debit or credit card information on its servers.

For Cash on Delivery (COD) orders, only the information necessary to process and deliver your order is collected.

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Cookies and Similar Technologies

How We Use Your Information

We use your information to:

  • Process and confirm your orders.
  • Deliver products to your shipping address.
  • Contact you regarding your order.
  • Respond to customer support requests.
  • Improve our website and services.
  • Prevent fraudulent transactions.
  • Comply with legal obligations.
  • Send order updates and delivery notifications.
  • Improve customer experience and website performance.

If you choose to subscribe to promotional updates, we may also send information about:

  • New Arrivals
  • Special Offers
  • Discounts
  • Promotional Campaigns

You may unsubscribe from marketing communications at any time.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart.
  • Save your preferences.
  • Analyze website traffic.
  • Improve website performance.
  • Measure advertising performance.

You may disable cookies through your browser settings. However, doing so may affect certain website features.

How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Our security practices include:

  • Secure SSL Encryption
  • Protected Hosting Environment
  • Limited Administrative Access
  • Secure Order Processing
  • Regular Website Maintenance

Although we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Sharing Your Information

We respect your privacy.

FARIA does not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers when necessary to operate our business, including:

  • Courier Companies
  • Payment Service Providers
  • Website Hosting Providers
  • Technical Service Providers
  • Government Authorities where required by applicable law

These service providers only receive the information necessary to perform their services.

Third-Party Services

Our website may use trusted third-party services, including but not limited to:

  • Payment Gateways
  • Courier Partners
  • Google Analytics
  • Meta Pixel
  • Other Website Analytics and Marketing Tools

These third parties have their own privacy policies, and FARIA is not responsible for their independent privacy practices.

Marketing Communications

If you provide your contact information, we may occasionally send:

  • Product Updates
  • New Arrivals
  • Promotional Offers
  • Discount Campaigns
  • Seasonal Collections

You can opt out of receiving promotional messages at any time by contacting us or using the unsubscribe option where available.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Maintain financial records.
  • Comply with legal and tax obligations.
  • Resolve disputes.

After this period, your information may be securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal data where legally permissible.
  • Withdraw consent for marketing communications.
  • Request information about how your data is processed.

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

FARIA

WhatsApp: +92 313 6600862

Email: fariapkstore@gmail.com